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Resources Frequently Asked Questions

If these questions do not solve your problem, please contact us for help.

Setting up an IT account is now part of the process to register for your course. If for some reason you do not have an IT account, please make sure you have completed your registration in e:Vision.

See the IT Account Password page for details on resetting or retrieving your password.

Can you log on to Canvas or your University email?

If not, there may be a problem with your University IT account – please contact the IT Service Desk on +44 (0) 1902 322000.

(Please note: if you are a student and your username is not your student ID, or if you are a member of staff and your username does not begin with "in", you may have a non-standard IT account that has electronic resource access disabled by default. If this is the case please contact the IT Service Desk).

If you went directly to a resource and then tried to log in, or clicked on a link in Canvas, try searching for the resource using one of the options below instead:

If you are still unable to access the resource, please contact us for further help.

Resources may require additional authentication if you are not using a University computer. You may need to enter your username and password up to three times to gain access.

You can confirm if you are logged in correctly; if successful a Single Sign-On screen like the one shown below should appear, confirming “You are logged in as (your username) @UNV.WLV.AC.UK”. You can then return to the resource which should now be accessible.

If you are still unable to authenticate through this route, please contact IT Services to confirm that your account is flagged to allow access to electronic resources.

There may also be settings on your computer or web browser that could be preventing authentication. For example, some resources require your browser to have cookies enabled. It can be worth trying an alternative web browser if you have one installed, such as Google Chrome or Firefox.

If there is a firewall on your PC, this should not prevent access to electronic resources, provided that you have cookies enabled.

Unfortunately we are not able to give detailed help on the configuration of your own computer. Any changes you make to your computer are done at your own risk.

If you have problems using a database, please check the Databases A-Z page to find out if there are any special notes about the resource. These may include technical or maintenance messages where access to a resource might be temporarily disrupted.

In addition, some resources require a separate password. Where these are in place, a secure webpage automatically appears which provides further instructions.

If you are still having problems contact us

Many of the databases provide help functions and search guidance, often including video tutorials. These can be a useful starting point if you are unsure, although the advice available does vary depending on the resource.

If you are still having problems contact us

Yes. You must respect copyright law and the licences that the University has signed with the relevant publisher or information provider. Therefore, you must not download a substantial part of a database or e-journal, or make multiple copies of items, or use the information for commercial purposes. Further advice is available on our copyright pages