Graphic of a wooden surface with wrenches, hammers and other tools on it

Online Reporting

Planon Webpage

If you spot a repair or need to request service, you can easily report the job online. Types of jobs you can report online include:

Air conditioning and heating issue

Fixtures and fittings issues

Building structure repair

Kitchen or bathroom repairs

Door or window repair

External grounds repair

Electrical repair

Party request

Emergency issue

Pest control

Notifications regarding reported jobs will reassure you work is in hand, and there is the opportunity to record feedback about the service received.

If you prefer to speak to staff in your accommodation hub, they will log your request on your behalf.

Check out the user guides and recordings demonstrating how to use the system.

 

 

 

PDF Guides

Planon Student - Accommodation Intro

Planon Student - Reporting a Repair

Planon Student - Requesting a Service

Video Guides

Notifications will be processed from 8am-5pm Monday-Friday

As you probably guessed jobs are prioritised on their urgency, however emergency jobs can be reported to your security team and wardens at your halls so don’t worry you won’t be left in a sticky situation over the weekend.

If there’s a problem in your room the team might need access when you're not there, which will be a nice surprise when you come home to a fixed set of drawers. Alternatively if you are in they will give you a knock on the door, but you can check your email so you know when to expect them. 

Level of Priority Response Time Problems Reported
Level 1 1 Hour GAS LEAKS/ NO POWER IN KITCHEN/ WATER LEAKS/ TOTAL LOSS
OF POWERIN BLOCK/ DOOR LOCK BROKEN
Level 2

24 Hours

Complete in 3 Days

NO HOT WATER/ DRIPPING TAP/ PULL CORD BROKEN/ HEATING BELOW
19 DEGREES/ SOCKET DAMAGED/ COOKER BROKEN
Level 3

48 Hours

Complete in 5 Days

WARDROBE BROKEN/ RADIATOR NOT WORKING/ DESK BROKEN/ TOILET
WON'T FLUSH/ MICROWAVE NOT WORKING EXTRACTOR FAN NOT
WORKING.
Level 4

5 Days Response

Complete in 10 Days

HOLE IN WALL/ PEST CONTROL/ NOISY FAN/ DOOR HINGE BROKEN/
FIXINGS TO WALL

After each of these stages the Facilities & Support Services team would notify the Conduct and Appeals Unit of each incident.

Right to Appeal: The student may appeal against any of the 3 stages, this needs to be submitted in writing, via E:vision with supporting evidence and within 7 days from the date of the warning.

Please note, if after your appeal you are still not satisfied you can submit a further appeal in writing, to the Dean of Students within 30 days of the date of the final letter to: Dean of Students, c/o The University of Wolverhampton, Student Services Gateway, MB Building, Wulfruna Street, Wolverhampton,WV1 1LY.

The University wants students to enjoy their time here and enhance their student experience. Ensuring that our students reside within a safe and enriching environment. There are procedures in situ that will assist students to raise queries or report areas of concern to your local Facilities & Support Hub.

I don't want to live in Halls any more

If you wish to be released from your licence, you'll need to make an appointment with a member of your local Facilities Information Hub and they will undertake an interview to advise on the options available.

How do I inform someone if I have a problem or need an answer to a query?

This is really quick and easy, log onto e:Vision and log a call on the help desk, this will then be passed onto the relevant member of staff that will get back to you with an answer. The procedure to outline how your local Facilities Hub, Dealing with Student Queries  (PDF) (PDF) will provide you with further information.

Our Security Services are out and about 24/7.

They also recommend numerous apps of which have many useful features for your safety and welfare. To find out more click here.

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