Welcome to the Library

Tips to help you make the most of our service

Welcome from the WLV Libraries team!

Whether you’re a new or returning student, we’re here to help you make the most of your studies. Below you will find useful information covering our key services, including making enquiries, finding resources and utilising our Skills for Learning support.

 

 

Finding help and support

Library ASSIST is your main way to find help and get in touch with the library team.

With ASSIST you can access:

  • Live chat support which is available 24/7. 
  • Answers - our FAQ tool where we hope you will find the answer to common (and some less common) library queries.  
  • Ask the library - If you are not after an immediate response, you can use the Ask the Library web form. Our team will do our utmost to respond within 2 working days.  

And, of course, you can always give the team a call or pop into the library where you will find library staff at the helpdesk and also working on the floors who will be happy to help you.

You can access Library ASSIST at: wlv.ac.uk/lib/assist 

 

 

Making the most of our facilities

The University Library has 3 main locations– Harrison Library at our City South Campus, Walsall Library, located in the Performance Hub at Walsall Campus, and Hutchison Library at Telford. See library opening hours here.  

We are here to provide you with: 

  • Support – our customer service team are available to provide guidance and general support with anything to do with the library service.
  • Access to a variety of spaces to study – whether you are after a quiet space to focus or are meeting up with others to work collaboratively, we offer a range of options that are available to drop-in and use, or you can book a study room using our library room booking system or from the link on the MyWLV app. 
  • Access to our print books and journal collections – we have over 270,000 print items across out libraries, available to browse and borrow. 
  • Self-service loans and returns – at all of our libraries you will find our self-service kiosks which can be used to borrow and return print books and laptops

 Library tours

If you want to get to know the library spaces and services in more detail, pop into one of our libraries and simply ask at the desk if you could have a quick library tour and a member of the team will be happy to show you around.

Finding books and other resources

LibrarySearch is the name of our search engine and is designed to help you easily find and access resources, from print books, journal articles, newspaper stories and images, amongst many other types of information. 

LibrarySearch will make it easy to see if the information is available for viewing online, or if it’s a print item that can be reserved at one of our libraries.  LibrarySearch will tell you the shelfmark so if you are at one of our libraries you can use the directional signage to located which area your book will be in.

 Alternatively, you can request the item directly from LibrarySearch and we will email you when it’s ready to collect. 

Library homepage

You can access Library Search from the library home page (wlv.ac.uk/lib). Simply click on the yellow ‘Search for Library Resources’ on the main page banner. There is also a link on the MyWLV app that will get you there as well.

 

 

Skills for Learning: academic skills support

The Skills for Learning team is dedicated to supporting general assignment skills, such as academic writing, finding research and referencing. Have a look through our Skills webpages to see our workshops, Canvas course, study guides and other useful resources to support your learning. Just head to: wlv.ac.uk/skills

For new starters 

At the start of your course, we’d recommend you book onto some of our online academic skills workshops.

These sessions normally run for 90 minutes, but if you can’t attend at the scheduled time you should still sign up; we’ll send you a recording of the session.

To cover the essentials, we’d suggest you book onto Finding Academic Information, Introduction to Harvard Referencing and Introduction to Academic Writing.

Get started by heading to our workshop page, here.

For returning students 

If you have already studied in higher education, you may be comfortable with the core skills in the section above.

We are often asked what academic skills separate Year 1 from Year 2, 3 and even Masters level study. Our advice is to book onto our Critical Thinking workshop, here.

This session will take students through how to analyse a piece of research critically, as well as how to write in a critical way. This is an essential skill for higher marks, especially at postgraduate level.

1:1 support

After you have signed up to the recommended workshops, we’d also suggest you speak with us about your assignments. For more details on our 1:1 support, head here.